To maintain freshness, comfort, and longevity, we recommend washing bedding approximately once a week. Regular care helps preserve the appearance of the material and reduces the build-up of dirt, sweat, and dust.

Yes. Slight shrinkage is an expected property of natural materials, including our cotton, linen, and silk. We account for this during manufacturing. After the first few washes, the fibres stabilise, and the material acquires its natural character.

Silkys bedding is made from a blend of 92% silk and 8% cotton. Thanks to the cotton blend, it can be washed at up to 40 °C.

We recommend a gentle washing programme with a low spin speed. To maintain its appearance and softness, we recommend washing approximately once a week. Tumble drying is not recommended.

BømLen bedding is made from a combination of 91% cotton and 9% linen. For regular care, we recommend washing at 40 °C. If necessary, the bedding can be washed up to 60 °C.

To maintain softness, shape, and natural appearance, we recommend using medium spin speeds and washing approximately once a week.

We recommend regularly wiping wooden decorations with a dry or slightly damp cloth.

To revive the wood grain, you can occasionally use a small amount of sandalwood oil. Do not expose the products to direct sunlight or excessive humidity for extended periods.

No. You can complete your order without registering. However, by creating a customer account, you will gain access to your order history, an overview of your delivery addresses, and faster checkout for future purchases.

You can pay for your order in several ways:

1. by credit card,
2. by bank transfer,
3. by cash on delivery.

Available payment methods may vary depending on the country of delivery.

Once your order is complete, we will send a confirmation to the email address you provided. If you do not receive the confirmation email within a few minutes, we recommend checking your Spam or Junk folder.

If you still cannot find the email, please contact our customer service hotline.

In some cases, yes. If you need to change the size, colour, delivery details, or cancel the order, please contact us as soon as possible at info@donsoer.com or by phone at +420 774 917 925.

Once the order has been handed over for production or dispatch, changes or cancellations may no longer be possible.

We will keep you informed of every step via email. Once the order has been dispatched, we will also send you a tracking number, which you can use to track the parcel's movement.

Enter the discount code in the designated field in the shopping cart before completing your order. After entering the code, the discount will be automatically applied to the total order price.

The discount code can only be applied before completing the payment. Unfortunately, it is not possible to add the discount code retroactively after the payment has been completed.

If the order has not yet been paid, please contact our customer support at info@donsoer.com or +420 774 917 925 and we will be happy to help you find a suitable solution.

Simply enter the gift voucher into the designated field in your shopping cart during checkout. The value of the voucher will be automatically deducted from the total purchase price.

First, please check your Spam, Bulk, and Promotions folders. If you still cannot find the email or invoice, please contact us at info@donsoer.com. We will be happy to resend everything to you.

You have 30 days to decide. If you are not satisfied with the goods, you can return them without stating a reason.

1. If you return the goods within 14 days of receipt, we will refund you in the same way the order was paid for.
2. If you return the goods between the 15th and 30th day, we will issue you a virtual voucher for the value of the returned goods for a future purchase.
   

You can inspect and touch the goods. However, for a return, they must be unused, unwashed, and returned in their original packaging.

Returning goods is simple.

1. Fill out the request online on our website through your customer account.
2. Fill out the return form and place it inside the package.
3. You will then receive a shipping label from us to send the package.
4. Simply drop off the package at any Zásilkovna branch.

Yes.

• When returning the entire order, shipping is free via our returns assistant.
  
• If you are returning only a portion of the order or requesting an exchange of goods, the shipping fee is CZK 69.
  

For proper delivery, insurance, and faster processing of shipments, we only accept returned goods via the shipping label we provide. Thank you for your understanding.

Yes, the goods must be returned in their original packaging.

We also recommend using the original shipping box. If it is no longer available, you can use other suitable packaging. The important thing is that everything is carefully packed.

We usually process refunds within 10 business days of the parcel arriving at our fulfilment centre. In exceptional cases, processing may take longer. However, we will send the payment no later than 30 days after the return of the goods has been confirmed.

Although all products undergo thorough quality control before dispatch, in exceptional cases, damage to the shipment may occur during transport.

Should this happen, please write to us at info@donsoer.com. We will promptly investigate the situation and propose the most suitable solution.

All goods custom-made according to your requirements cannot be returned or exchanged. This particularly applies to products made in non-standard dimensions, products modified at the customer's request, or products created according to individual requirements.

However, if you receive damaged goods or a manufacturing defect appears on the product, your warranty rights remain fully preserved. In such circumstances, please contact us at info@donsoer.com and we will be happy to resolve the situation.

We ship most orders within 3 business days of receipt. Delivery itself usually takes 1 to 2 business days, depending on the chosen carrier. Once your order is complete, we will send you a confirmation email. As soon as the shipment is handed over to the carrier, you will also receive the corresponding tracking information to monitor the parcel's progress.

In case of payment by bank transfer, we ship the order after the payment has been credited to our account.

Custom-made products, those with non-standard dimensions, or items modified according to your individual requirements, necessitate a longer production time. The delivery period typically ranges between 6 to 8 weeks, depending on the season, current production workload, and material availability.

If you require an up-to-date delivery estimate, please do not hesitate to contact us at info@donsoer.com.

When completing your order, you can choose from several delivery methods:

1. Zásilkovna (Packeta) - CZK 89
2. Zásilkovna Home Delivery (Packeta Home Delivery) - CZK 99
3. GLS - CZK 109

The price and available shipping options may vary depending on the delivery country.

Yes. Orders over £200 qualify for free shipping. Free shipping will be automatically applied in your shopping cart once the required order value is reached.

We currently do not offer personal pickup or our own pickup point. If you choose delivery via Zásilkovna (Packeta), you can have your shipment delivered to your chosen pickup point or Z-BOX.

Yes. You can obtain a Donsøer swatch by writing to us or calling our customer service line.

Yes. We also offer selected products with custom size adjustments.

The price for adjustment is:

1. £30 for a pillowcase,
2. £40 for a duvet cover,
3. £50 for a fitted sheet.

If you have a specific request, please contact us and we will verify the possibilities for adjustment.

Our wooden sculptures come from Jepara on the Indonesian island of Java, which is known for its long craft tradition and exceptional quality of handmade wood products. Each piece is handmade in the workshops of local artisans.

We select materials for our bedding in Ahmedabad, India, an area known for its long textile tradition and quality craftsmanship with natural fibres.

The products themselves are then handmade by our seamstresses in India and the Czech Republic.